Privacy Policy

We collect personal information that you voluntarily provide when you register on the Services, express an interest in our products, participate in activities, or otherwise contact us.

Personal Information

• Names and usernames
• Phone numbers and email addresses
• Mailing addresses and passwords
• Debit/credit card numbers
• Contact preferences and authentication data

Sensitive Information

When necessary, with your consent or as permitted by applicable law, we process the following sensitive categories:

Application Data

• Mobile Device Access: We may request access to your device contacts and other features. You may change permissions in your device settings at any time.
• Push Notifications: We may request to send push notifications. You may opt out in your device settings.

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.

• Account creation and authentication — to create and maintain your account in working order
• User-to-user communications — to enable secure messaging between tenants and landlords
• Legal compliance — to comply with legal obligations, respond to requests, and defend our rights

Padiconnect uses your information specifically to power the rental marketplace experience:

• Matching tenants with landlord listings using AI-powered recommendations
• Processing escrow-enabled payments via Paystack and Flutterwave
• Enabling in-app scheduling and property viewing bookings
• Sending smart alerts for rent due dates and new listings
• Fraud prevention and KYC verification workflows
• Analytics and market insights to improve our platform

• Business Transfers: During mergers, sales, or acquisitions of our business or assets.
• Google Maps Platform APIs: We share location data to provide localized property search and mapping features.
• Business Partners: Service providers for moving, cleaning, insurance, and utility setup — only for services relevant to you.
• Payment Processors: Paystack and Flutterwave for secure transaction processing and escrow flows.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services.

• Maintaining session security and account integrity
• Preventing crashes, fixing bugs, and saving your preferences
• Analytics to understand usage patterns and improve the platform
• Advertising relevant to renters and landlords

As part of our Services, we offer features powered by artificial intelligence and machine learning ("AI Products").

• AI House Recommendations: Personalised property suggestions based on your preferences and behaviour
• Smart Matching: ML-based preference scoring to connect tenants with the most relevant listings
• AI Bots: Automated support and guidance within the app

We provide these through third-party AI Service Providers including Groq and OpenAI. Your data processed by AI is handled per this Privacy Notice.

Our Services offer you the ability to register and log in using third-party social media accounts (like Facebook or X). We will receive certain profile information including your name, email address, friends list, and profile picture.

We will use this information only for the purposes described in this Privacy Notice. We are not responsible for other uses by your third-party social media provider.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law.

No purpose in this notice will require us to keep your personal information for longer than the period of time in which you have an active account with us.

When we have no ongoing legitimate need to process your information, we will either delete or anonymise it — or, if not immediately possible, securely store and isolate it until deletion is possible.

We have implemented appropriate technical and organisational security measures to protect the security of any personal information we process:

• Two-factor authentication (2FA) for account access
• Encrypted storage for sensitive documents including BVN, NIN, and lease files
• Escrow-enabled payment flows to prevent financial fraud
• GDPR-aligned privacy measures adapted to the Nigerian local context

Children's Data

We do not knowingly collect data from children under 18. By using our Services, you confirm you are at least 18. Contact us at padiconnect01@gmail.com if you become aware of any data collected from a minor.

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request permanent deletion of your personal data
• Withdraw consent: Withdraw consent to data processing at any time
• Portability: Request transfer of your data in a portable format

How to Delete Your Account

Go to your profile, tap Settings, then select Delete Account to permanently remove your profile and all associated data.

Republic of South Africa (POPIA)

If unsatisfied with how we address your complaint, contact the Information Regulator at enquiries@inforegulator.org.za or submit a complaint to POPIAComplaints@inforegulator.org.za.

If you have questions or comments about this notice, or wish to exercise your privacy rights, please reach out through any of the channels below:

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top. We encourage you to review this notice frequently.